RETURNS & EXCHANGES
Customers may apply for a return or exchange within 7 days after receiving product(s). Refunds will be made by the same method you used to pay.
Please note: We are unable to refund any delivery or postage costs incurred.
Items marked “Final Sale” cannot be returned/exchanged.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
As we are an international company and ship our orders worldwide, we have set up a global returns centre in China.
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
- All items must be returned with their original boxes.
- All items must be returned in one package.
- Return/Exchange shipments must be made using the same service as the original delivery.
- We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
- Customised items cannot be returned.
- The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
- For hygiene reasons, Our gifts are skin-friendly products, they cannot be returned after being unpacked and used. The gifts will be calculated at the equivalent market value
- Naturally any faulty items can be returned.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
180 DAY MONEY-BACK GUARANTEE
Trial our handset for at least 60 days from the date of delivery, but for no more than 180 days.
You must complete at least 8 OPT handset treatments, with treatments being 1 week apart, and take a photo of the area/s you are treating before each of the sessions.
If there are no noticeable results in hair reduction, email your 8 photos to us at email@example.com with your order number, and we will review your application.
All 180 Day Money-Back Guarantee applications MUST be submitted within 180 days of receiving your JOVS Hair Removal Handset.
All images MUST have valid time and date stamps
If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded
If the above condition is satisfied, please complete the following return steps:
1. Please write down your "email address, order number, quantity, first name, last name, address, zip code, and please confirm the package is opened or sealed. What is more, please tell us the reason for return". And then, send it to firstname.lastname@example.org
(Package the item(s) to be returned in the original JOVS packaging.)
2. Our team will reply to the return authorization information and inform the return address within 48 hours. (Please do not return the same way before authorization)
3. If less than 180 days from the date of purchase, when your hair removal device has product problems and you need to return the JOVS hair removal device, we will be responsible for your return shipping cost.
Please note that non product quality problems, the return shipping fee needs to be paid by yourself.
Please note: If the hair removal device is damaged due to improper personal use (including breakage), it is not covered by our warranty.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.
Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Jovs.com in case of returns.
Once your package reaches us, please allow 7-14 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Please contact customer service to confirm the return address
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